LONDON, April 16 -- The government of the United Kingdom issued the following news:

Advancing ourdigital transformation

The transition to the 'Appeal aplanningdecision' service marks a significant step in our journey to modernise the appeals process. Built to meet the latest Government Digital and Data standards, the new platform provides a more intuitive, secure, and resilient experience for appellants, agents, and local authorities.

What this means for users

The legacy Appeals Casework Portal (ACP) is now being phased out. Depending on your appeal type and when you started your application, the following applies:

*

Newappeals:Most planning and enforcement appeals must now besubmittedvia the new digital service.

*

Existingappeals:If yousubmittedan appeal onACPyou can still log in to view its progress and manage your case.

*

Unsupportedappealtypes:A small number of specialist appeal types are not yet hosted on the new service. We are working to onboard these throughout the 2026/27financial year.

How tosubmitan appeal

The following appeal types are already supported on theAppeal a planning decisionservice:

* Householder * Planning * Listed Building * Commercial Planning * Commercial Adverts and Advertisements * Enforcement Notice * Enforcement Notice Listed Building * Lawful Development Certificate

For more information, please visit ourMake an appeal to the Planning Inspectorate and associated guidancepage. This page provides a step-by-step guide to the process and will automatically direct you to the correct service based on your appeal type.

This is a new service designed to make it simpler and faster to submit appeals. We are continuously monitoring the service and using your feedback to identify improvements and ensure we meet the evolving needs of our users.

Help and support

If you are unsure which service to use, or if youencounterany technical difficulties, our customer support team is available to help.

Online

You canask a question or make a complaint online.

By phone

Planning Inspectorate customer support team

Telephone: 0303 444 5000

Monday to Friday, 9am to 4pm (except public holidays)

Find out about call charges

Disclaimer: Curated by HT Syndication.